Shipping & Return Policy

We are dedicated to ensuring that you are fully satisfied with the products you purchase from us. If you have any concerns regarding your order, please reach out to us via email at cossecare@gmail.com within five days of delivery for assistance.

 ** In the Event of a Wrong Item or Missing Product**

Should you receive an incorrect item or find that a product is missing from your package, please contact us at cossecare@gmail.com within five days of the delivery date. Your email should include the following information:

 - Order ID

- Copy of the Invoice (either hard or soft)

- Description of your request or complaint

- Clear images of the items received, along with the label on the outside of the package for verification purposes

 Our customer support team will address your inquiry within 24 hours of receiving the required details.

 

 *In the case of a Damaged Item:

If you receive a product that is either damaged or has leaked during transit, please send an email to cossecre@gmail.com within five days of the delivery date, including the following details:

 - Order ID

- Copy of the Invoice (either hard or soft)

- Description of your request or complaint

- Supporting images or videos, along with the batch number located near the MRP or crimp of the product

 We will review your complaint and respond within 24 hours.

 

In Relation to Product Quality Concerns

If you wish to report a quality issue with a product, please send an email to cossecare@gmail.com within five days of receiving your order. Your email should encompass the following information:

 - Order ID

- Copy of the Invoice (either hard or soft)

- Description of your request or complaint

- Images of the products received, including the batch number noted near the MRP or crimp

 Once we receive this information, our customer support team will work diligently to resolve your issue within 24 hours.

 

* Cancellation Policy*

If you wish to cancel your order, please send us an email at cossecare@gmail.com within two hours of placing the order.

 

  • Please note that orders which have already been dispatched cannot be cancelled. You may refuse to accept the parcel upon delivery; however, once an order has been delivered, it cannot be returned.

 

**If Your Order Is Marked as Delivered but Not Received:

If your order is marked as delivered but you have not received it, please reach out to us at cossecare@gmail.com within three days (72 hours) of the delivery date. Our customer support team will address the matter promptly.

 

 

International Shipping Policy

  • Shipment processing time
  • All orders are processed within 2 working days.
  • Shipment confirmation and order tracking
  • Let our customers know when they’ll receive a shipment confirmation and tracking number.

Customs, duties, and taxes

Cosse is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer/buyer (tariffs, taxes, etc.).